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online-translation
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Aug 09, 2022
1:03 AM
Assemble a multilingual team to interact
To respond to your customers' requests, but also to get them in action and create enthusiasm around your brand and products, consider building a multilingual team.

In addition to translators and foreign or multilingual writers, your trauma team must rely on the skills of one or more professionals who will be at the forefront of your communications. These people should immediately or almost immediately respond to your prospects, we named:

Community managers, master of social networks. It is necessary to hire bilingual or local professionals for each target country. They will be able to easily connect with your local community, understand all the nuances, expression and cultural reference to better respond to them. The proficiency and richness of the language can also allow him to balance his words and react quickly while managing potential crises.
Customer support technicians, who master oral communication to perfection. For the technical service or sales department, you need native speakers if possible, or people who are fluent in the language and with a weak accent. Again, these professionals must also at least know the culture of the country. They can also work in France and send or receive calls to and from abroad using different technologies.
If possible, other professions that make up your teams should also speak English (a global language today) in order to promote internal communication and dissemination appropriate to your company culture.

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